Genesis core banking services.
Pricing competitive with the major vendors — but the real difference is what sits on either side of the platform. The team that scopes the work delivers it, and stays on after go-live.
Let's start with the foundation.
Genesis services are not packaged in fixed tiers. We start every engagement by understanding your institution, current systems, customer base, regulatory profile, and the goals that prompted the conversation. From there we build the right combination of consultation, implementation, support, and training. Three pillars, sized to fit.
Each engagement is led by a named principal who stays accountable through go-live and beyond. The team that scopes the work is the team that delivers it.
Consultation & Implementation
No two cores are alike, and no two community banks are either. We start with what you actually run today — the ledger, the integrations, the workarounds — and build a roadmap from there. Roadmaps cover architecture through deployment, with a focus on keeping the business running while the platform changes underneath it.
Implementation is sequenced deliberately: discovery and current-state assessment, sandbox/reference configuration, integration and adapter planning, migration planning, UAT scenario design, migration reconciliation, UAT sign-off, and controlled cutover or parallel run where applicable. For Design Partners, the bank validates the environment before moving toward production conversion.
- Current-state assessment and gap analysis
- Target architecture design
- Migration planning with phased cutover
- Dedicated client architect through go-live
Support & Maintenance
Go-live is the start of the relationship, not the end of it. 24/7 monitoring and a dedicated response team catch issues before they reach customers, and scheduled health reviews keep modules current as the platform evolves.
Genesis is the bank-facing support owner for the Genesis-managed environment and coordinates upstream product or partner support behind the scenes, so the bank has one accountable operating contact.
- Continuous monitoring across all layers
- Documented incident playbooks
- Scheduled system health reviews
- Planned maintenance designed to minimize disruption, with availability objectives matched to the selected deployment model.
Training & Development
Role-based training that covers both customer-facing and back-office work, with a hands-on sandbox so staff can practice the workflows that matter. We don't drop a manual and disappear — we stay on until your team is running the platform without us.
- Role-based curriculum
- Live sessions and on-demand library
- Hands-on sandbox environment
- Certification path for power users
Let's design a service plan that fits.
Every community bank has its own operating model. Our team will scope a service engagement that meets you where you are.
- Phone
- +1 (914) 477-CORE
- Office
- New York, NY